Unable to transfer Funds

[Aymen27]

I recently received a payment and I urgently need to withdraw money but I keep getting the "Sorry, but we need more information. Please contact Customer Service for assistance." error whenever I'm trying to Transfer Funds. I'm not sure what more information do I need to supply to get my money from my PayPal account. Would like to request someone to talk through this with me. Customer Service is never availble with and I can't get any definite answer nor anyone to investigate the situation on my account. It's nearing the end of the month and I'm not sure if I can get the money in time to pay some very urgent bills.

[kernowlass]

@Aymen27 

Have you added and confirmed a visa credit card to your Algerian paypal account?

https://www.paypal.com/eg/legalhub/recpymt-full

[Aymen27]

I created the account in algeria, but now i moved to the netherlands, and i recieved a payment. Do i need to connect an algerian visa card?

[kernowlass]

@Aymen27 

Paypal is country specific so if you move countries you have to close your old Paypal account and open a new Paypal account registered in the country where you now live. You would then need to add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.