Unable to receive payments.

debinn
Contributor
Contributor

Good day. I just moved countries from Saudi Arabia to India and now I am trying to withdraw the money I had in my Saudi PayPal account. But, as Debit Cards of Indian Origin would not be accepted, I made a new account using another email, Region is India. I linked my card, gave my address and my phone number. But, I am unable to receive money from my older account. I am able to send money to other accounts but I am unable to receive any new payments what so ever. Whenever I try, I get the error "There's a problem with your account. Please visit our Help Centre so we can help you resolve this quickly." What do I do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@debinn 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

To receive Paypal payments in INDIA read the below link.
https://www.paypal.com/in/smarthelp/article/how-do-i-receive-paypal-payments-faq1750?app=searchAutoC...
https://www.techtopic.net/steps-to-verify-indian-paypal-account/

Also read this link.
https://www.ndtv.com/business/paypal-the-san-jose-california-based-company-to-shut-domestic-payments...


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debinn
Contributor
Contributor

@kernowlass  

My e-mail is verified, My phone number is verified and my debit card is also added. I am still unable to receive payments to my account. I CAN SEND payments but I CANNOT RECEIVE payments. 

 
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kernowlass
Esteemed Advisor
Esteemed Advisor

@debinn 

 

Read the links i posted relevant to India and you will see why then !!!


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debinn
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@kernowlass I read the links you sent. The first links says to verify email, which I already did. The second link DOEST NOT WORK.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@debinn 

 

Well it tells you to do a lot more than just verify your email, did you not bother to read the rest?


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