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Unable to complete a transaction with a specific merchant

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Theguitarman
Contributor
Posted on

Hi, when I'm trying to complete a purchase from one merchant I keep geeting the same message "Were sorry things don't seem to be working at the min".

 

I've spoken with the merchant and they say I need to speak to PP however everything appears automated and geared towards reporting issues which require a refund etc.

 

Could anyone suggest the best way to either resolve or report this problem?

2 REPLIES 2

Unable to complete a transaction with a specific merchant

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kernowlass
Esteemed Advisor

@Theguitarman 

 

Which funding source are you using?

Back up one's?

Using balance?

Currencies?

Countries?

Received before or new account?

 


Advice is voluntary.
Kudos / Solution appreciated.

Unable to complete a transaction with a specific merchant

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PayPal_Ayesha
Moderator

Hello @Theguitarman,

 

Thank you for your post and welcome to the Community Forum!

 

I am sorry to know that you're unable to make the payment. Sometimes, our security program considers a variety of factors at each transaction/activity to keep you safe. Any activity can often be blocked or declined if we detect any unusual or suspicious activity or not safe for your account in the future. In this case, you can certainly try again later. If the issue still persists, please reach out to our customer support team through the available contact options on our website.

 

I hope this helps.
Ayesha

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