Trying to confirm my identity, but it will not let me confirm my name. What do I do?

[RenetteA]

I am desperately trying to make a payment. I need to verify my ID. The boxes are un highlighted for my name. I can not enter to confirm my name, therefore I can not proceed to payment page. what do I do?

[PayPal_RachelK]

Hi @RenetteA,

Welcome to the community and thank you for your post.

Based on what you have explained, it sounds like your account may be limited. When an account limitation is placed, you would be required to complete all the steps in the 'Resolution Center' to resolve it. Once all the steps are done, your account would be sent for review. You would then be updated via email. I would advise you to check your 'Resolution Center' for any remaining steps.

If you experience any issues doing this, I would suggest you clear your cache and cookies and try an alternative browser. 

I hope this helps!

- Rachel