Transactions withdrawn, debited and withdrawn

Helenp101
New Community Member
I recently paid for an item which was debited from my account. The item was then out of stock so was credited. I then received an email saying that PayPal had tried to take the payment again but could not. I have also paid for a couple of other items which have been paid then been credited back and then withdrawn again. Is this a regular occurrence? I can not get any help via the resolution centre or phone call. What do I do?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Helenp101 

 

You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.


Advice is voluntary.
Kudos / Solution appreciated.
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