Hello @KibetEz,
Congratulations on your first post in the Community!
I understand you're having difficulty receiving a payment, and I'm sorry to hear about that. If someone receives an error that refers to an inactive email, it typically means the recipient hasn't added or confirmed an email address. I recommend having the sender double-check that they spelled your email address correctly. I also suggest ensuring that your email address and phone number are confirmed on your account. This will ensure the payment can link to your account. You can learn more about receiving payments on our Help Center here: How do I receive money through PayPal?
Best wishes!
- Meghan
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