Transaction Held For 25 Days

[Jengapalmier]

I am a Depop seller and use PayPal to receive my transactions, I received a payment that became pending. I haven’t sold in a while and PayPal puts 21 day holds on payments when the seller hasn’t sold in a while. Although is has now been 25 days and my transaction is still pending. My account is fully set up and verified so I don’t know why it is still pending.

[kernowlass]

@Jengapalmier 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.