To comply with international regulations, this transaction has been declined

[RogerdB]

Since Dec 2023, the following error is being received. It is stopping an increasing number of our existing customers from transacting with our company.

“To comply with international regulations, this transaction has been declined“

[PayPal_Ayesha]

Hello @RogerdB,

Welcome to PayPal Community Forum and thank you for posting!

I'm sorry to hear a recent payment has been declined due to an International Regulation. Unfortunately, PayPal is normally unable to provide more details as to what regulation is being triggered or why, however, I can say that PayPal is required to comply with local, federal, and international regulations in the countries it operates. This means that if a certain factor about a transaction is prohibited by one of those laws or regulations, PayPal would not be able to process that transaction. Apologies for any inconvenience caused.

Regards,
Ayesha