The sender and me both were charged with fees

[artildo]

A company located in other country paid me, I'm in Kazakhstan.

Both of us were charged with fees. Mine is $35,5 out of $800.

Is it correct that both sides are paying fees? Or it was a sort of error? I thought, only one side is paying fees.

[ali_3]

Hi @artildo,

Thank you for the post and welcome to the community! I'm sorry to hear about the confusion. I see you mentioned Kazakhstan as your PayPal account region, you do have the option to receive payments, however, it will be goods/service payments. There is a fee charged when receiving a payment. Please refer to this help center article to learn more. 

Now there would be some fees based on the currency or funding source the sender has used. Please ask them to contact us for further information. 

I hope this helps!

- Ali

[artildo]

Thank you! So do I understand you correctly, that 

- the company pays it fee when sending 

- me too pay the fee when receiving this transfer?

And also I pay additional fee when transferring this money to my bank cards.

3 fees, right?

[ali_3 · Accepted solution]

Thank you for the reply @artildo. 

Please check with the sender if they have used a card to send this payment. If yes, they would be charged a fee, and since you mentioned it's an international transaction, we need to check why exactly was the fee charged to them. The sender needs to contact us for further assistance. Having said that, since you received an international payment and it's a commercial transaction, you will be charged a fee. Please check this URL Link and check the section "Withdrawals Out of PayPal" to learn more about the withdrawal fees.

I hope this helps!

- Ali

[artildo]

Thank you, @ali_3