The seller canceled my refund!

katty1111
Contributor
Contributor

I filed a claim to get a refund since the seller never ship the item I bought, and the seller issued a refund. But today I received an email saying that the refund is taking longer than expected, and I checked my refund status, and now the refund is canceled! What should I do now? 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@katty1111 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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