The refund is completed but no money received in account

[Malik277]

The Paypal account showing that The refund is completed before one month ago but no money received in my account on both Paypal account and bank account I payed with Mastercard

[kernowlass]

@Malik277 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212

[Anne1723]

hello Malik 277 and kernowlass,

I am currently having the same problem. It has been more than a month since the seller issued a refund to my Paypal account but nothing is showing on my bank account. The bank asked me what exactly I bought (it was from a verified online store of a well known brand) and said that they will check the transaction - that was a week ago. What are my options? Is it possible to do a payment trace to locate the refund?

Thanks for any and all advice.