'The merchant account is restricted'

Ang987
New Community Member

I'm getting a message when trying to make a purchase that 'The merchant account is restricted' - any ideas how to fix this?

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1 REPLY 1

PayPal_RebeccaN
Moderator
Moderator

Hi @Ang987

 

Welcome to the PayPal Community! 

 

I am sorry to see you are having issues making a purchase. From the error message you have described, the issue is with the merchant's account, therefore the merchant may need to contact PayPal to have this resolved. 

 

Have a nice day. 

 

-Rebecca 

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