The email still sends me after I canceled my order

vinhtruong
New Community Member

The SEPA direct debit mandate has been accepted Good afternoon, Vinh Truong! Thank you for using PayPal and accepting the SEPA direct debit mandate. I received this email 3 times when trying to pay for my products using paypal without logging in but the web / dealer have not accepted my payment so far, so I canceled it but suddenly, I receive this email. Will it reduce my money 3 times? I am so annoy and panic when seeing this email, I think it is kind of a really bad service of paypal

Login to Me Too
1 REPLY 1

PayPal_Celeste
Moderator
Moderator

Hi there @vinhtruong,

 

Thank you for your post, and welcome to the Community! I am very sorry to hear this order has caused you some trouble. I would recommend getting in touch with our Customer Support team to review this further. Our support can be reached by selecting "Contact" at the bottom of any PayPal page. I hope this can be sorted out!

 

Take care,

 

- Celeste

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.