Subscription not triggered

JOPonline
Contributor
Contributor

A subscription was taken for September and October, but not November. On the customers account it say "next payment due on Nov 20th" it's now Nov 22nd and nothing happened. Anyone know why this might happen? Thanks 🙂 

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi JOPonline, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

 

Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

 

- Siobhan

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