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TungNgo
Contributor
Posted on

My customer has problem with paying via PayPal on Shopify. After filling out all the forms, this appeared:Screenshot 2022-01-21 at 17.14.49.png

is there anyway to solve this?

1 REPLY 1

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NasirB
PayPal Employee

Hi @TungNgo.

It looks like the buyer has trouble making a payment. If the issue is with the particular buyer, this could be a technical glitch. You can request them to clear the caches and cookies or try using a different browser. Hopefully, they should be able to procced. 

Stay safe and have a good day! 
Nasir

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