Sorry Were Unable To Verify Your Identity

Temp20220813A
Contributor
Contributor

I was able to buy bitcoin but when i try sending it I need to confirm my phone number and I put in the code and it says confirmed with a greencheck but 10 seconds later it sends me to a page that says "Sorry Were Unable To Verify Your Identity" how do i fix this?

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @EricJones8976,

 

Welcome to the community!
 

I do understand your concern with this. It sounds like you are having issues with our internal secuirty system when trying to purchase your crypto. 

 

I would suggest you clear your cache and cookies, and try again in 48 hours. Sometimes the system just needs time to reset. 

 

If you continue to experience this issue, please contact our customer support. This can be done by clicking here

 

I hope this helps!
 

- Rachel 

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