Reject when trying to add money to my PP account...

Blue_Thunder
Contributor
Contributor

Anyone else getting this reject when trying to add money to their PP account?

"We're sorry. We're not able to process your request right now. Please try again later."

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@Blue_Thunder 

 

Have you got a balance account already set up?

Do you see the word balance in your paypal summary page?

If not then you would need to set one up first and normally that happens when you receive your first payment and paypal requests whether you want it to be held in your paypal account as a balance account OR auto transferred to your bank account.


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Blue_Thunder
Contributor
Contributor

Yes, I do. I have been transferring money to PP for 10 years or so. Just this week the website won't accept my money transfer.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Blue_Thunder 

 

Odd, have you had a failed bank transfer or negative balance at all recently?


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Blue_Thunder
Contributor
Contributor

No negative balance and this reject started to display Mon and is still displaying every time I try to transfer money.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Blue_Thunder 

 

Your best bet then is to ask customer services?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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