Refunded right after receiving: lost $25

gw2rewards
Contributor
Contributor

Hi,
I'm a small business owner. Yesterday I received a payment of £645, which I directly completely refunded (-£645).
Because it was in a different currencies, I instantly lost $25 from that refund.
(Difference from balance before transaction, and after refund).

I feet totally stolen from PayPal 😞
Is there anything that I can do?

Thank you,
A desperate small business owner

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@gw2rewards 

 

Paypal no longer returns the fee you were charged when your buyer paid as part of any refund that you issue.
Paypal processes your buyers original payment and then the refund for you, the fee is for providing that service.


Advice is voluntary.
Kudos / Solution appreciated.
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