Refunded but not Refunded.

Anna348
Contributor
Contributor

Hello guys! i have a weird situation. i made a transaction on may of 3th which was canceled and it appeared as i received a refund on 4th of may. (600+$) Paypal shows it as Refunded but it has not appeared on my bank account for 12 days allready. Any suggestions what to do? also called bank but they said there is not a refund. its 13th day as im waiting for the money to appear on my card. Help please

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Anna348 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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