Hello @RainerContreras,
Welcome to the PayPal Community Forum. I can understand how it can be a bit confusing when requesting a refund. Normally, the best option is to reach out to the merchant first so there's no confusion as to why you are requesting a refund. However, if you're unable to reach the merchant and the reason for your request falls under our Purchase Protection, you may want to Open a dispute through our Resolution Center.
Best wishes!
- Jon K
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