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wolioshozondien
Contributor
Posted on
I ordered for gift card from streamcard and make authorization payment but payment was cancelled and money not refunded to the source.
2 REPLIES 2

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shazamkaba
New Community Member

Sent money for something i bought , Used PAYPAL, as i thought this would be safest way, not received goods , PAYPAL are not interested, wont be using them again1

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PayPal_AdamC
Moderator

Hi there, @wolioshozondien,

 

Thanks for reaching out to us on the Community.

 

We're sorry to hear about your situation! If the payment was cancelled, I'd recommend checking on the status of the payment in your 'Activity Log'. If the payment is showing as 'Cancelled', then it would mean that the funds weren't taken from your funding source. If the payment is showing as 'Completed', then I'd recommend disputing the payment so that we can hold the money that may have been sent to the seller. 

 

Here are the steps on how to dispute a payment - https://www.paypal.com/ng/smarthelp/article/faq931. You can dispute a payment by selecting 'Report a problem' under the transaction in your PayPal account.

 

If you'd like to get in direct contact with our Customer Care, you can do so by accessing the 'Contact' button at the bottom of the website (www.PayPal.com). Alternatively, you can reach out to our Social Channels - Twitter (www.Twitter.com/askPayPal) and Facebook (www.Facebook.com/PayPal).

 

Yours sincerely,

Adam,
PayPal

PayPal_Adam

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