Refund

Alexomogbare
Contributor
Contributor
Hi I made a refund back to a PayPal account but the recipient has not gotten it. What might be the issue because my paypal notification says sent. Someone help
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Alexomogbare 

 

If you used the refund option then its automatic...........

 

If the buyer funded the original Paypal payment to you from their bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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kernowlass
Esteemed Advisor
Esteemed Advisor

@Alexomogbare 

 

If you used the refund option then its automatic...........

 

If the buyer funded the original Paypal payment to you from their bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



Advice is voluntary.
Kudos / Solution appreciated.
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Alexomogbare
Contributor
Contributor
Thank you very much. I panicked already but I am fully assured now. I appreciate. I will just wait
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