Refund with a different email

claudexu_
Contributor
Contributor

Hi, I made a purchase and requested a refund from wmmart.com using paypal from an email account that I do not have a paypal account in. However, I received a confirmation email from my current email account, which I do not have a paypal account in. I am confused, will I still be able to receive my refund? The email that I used to request the refund has an underscore "_" in it and it seems like paypal won't let me make an account using that email. Thanks!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@claudexu_ 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).


Advice is voluntary.
Kudos / Solution appreciated.
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