Refund timescale

CP1231
New Community Member
I have had a refund issued to PayPal. Why are they holding it? Is there any way of getting the money back into my bank account quicker?
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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@CP1231 

 

If refund was issued from within the original transaction, see:

Where is my refund?

 

If refund was sent as goods and services payment and there is a hold:

 

Here’s how to change the order status: 

  1. Go to your Activity
  2. Find the transaction to update, then click Get your money
  3. Since transaction does not require shipping, select Service or virtual product to confirm order status. 
  4. Click Submit

You'll get your money 7 days after confirming the order status as Completed.


Kudos & Solved are greatly appreciated. 🙂
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