Refund problem

euro6
New Community Member

Hi I need help ASAP . I asked for a refund from amazon which according to the site says it went through although I checked my balances on both gcash and paypal and none of them appeared. I dont know where the money went since I used my gcash mastercard to pay for it 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@euro6 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.
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