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Refund of my payment was not a refund, but another payment

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Bwaze
New Community Member
Posted on

I have made a purchase on Ebay, paid with PayPal (linked to credit card). Right after the payment I have cancelled the purchase, and Ebay notified me I have been refunded. And PayPal notified me I have been refunded. It is also noted in "Activity" as a Refund, +141,45 EUR. But on my credit card it is not a refund, but another purchase - another payment to "PAYPAL *EBAY DE", for the same value 141,45 EUR.

Should I call PayPal?

1 REPLY 1

Refund of my payment was not a refund, but another payment

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NasirB
PayPal Employee

Hi @Bwaze. Thank you for reaching out to us here. It looks like the refund is not refund is not reflecting on your card. If the transaction on PayPal shows as refunded, it would be processed in 3-5 business days. However, it would take up to 30 days to reflect on your card statement. Thank you! -Nasir

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