I was refunded by a seller for goods not received and it is showing up as refunded on the 13th December by PayPal, but it's now 6 days on and the money is not appearing in my bank account. I use my bank account for transactions and normally refunds show up immediately. PayPal phone or message help is of no use, they just tell me the refund has completed. Who can I chase to find out what has happened to my money please?
If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card. Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long. (Can vary according to country though).
Thanks for the reply. Yes, I understand what PayPal say about refunds, and in the past they have almost immediately gone into my bank account. For some reason this one hasn't so I am curious as to what has happened. I will wait a bit longer to see if it shows up. I guess if it doesn't show then I need to contact my bank because it seems as far as PayPal goes it's done and dusted.
