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Refund not in account

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debpike
New Community Member
Posted on

I accidentally sent a payment for $100 to someone when I had to only send $50. I cancelled the transaction. It confirmed the the transaction had been cancelled. However I see that the full amount has been taken out of my bank account $100 but it has not been refunded. Both the $100 and the $50 have been taken out. How do I get my $100 back?

2 REPLIES 2

Refund not in account

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kernowlass
Esteemed Advisor

@debpike 

 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.

Refund not in account

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kipmoses0
New Community Member
It's now 3 weeks since I initiated the refund and haven't received the money in my account yet.

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