Refund not back into bank account

[AlexandraSt13]

Hello everyone! I hope someone can help with this issue since since i can't seem to reach the PayPal Team on the phone.

Some days ago i made a payment on an E-Mail Address i noticed is not correct (was supposed to be .de and not .com). I was able to cancel the payment immediately and PayPal has therefore issued a Refund for me on the same day. Eventually i made the payment on the right Email Address.

The Refund has been in pending for a while now and PayPal has charged my bank account with the same amount twice: once for the correct transaction (which is completely fine) and once for the cancelled payment.

It has already been more than a week and even if in my PayPal activity the refund is issued there, it has not yet reached my bank account even though i was deducted the doubled amount!

How can this be and what should i do?? Is there a chance i will still get my refund or will just linger there without further action?

Thank you!

[kernowlass · Accepted solution]

@AlexandraSt13 

Gosh you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!

Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.