Refund never received from Paypal

Aicha14
Contributor
Contributor

Hello,

 

I made a purchase through Paypal, however the seller wasn't able to send the product on time then he sent me a refund. Paypal processed the refund and then after several days I haven't received anything on my Paypal balance nor on my bank account. I can see this message from Paypal: Refund to cash balance. This is very awkward, I contacted my bank and they aren't blocking any payment. Anyone has experience this? I contacted Paypal about it but no response.

 

Regards.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Aicha14 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).


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Kudos / Solution appreciated.
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