Refund money not received

arnaruna
New Community Member

So i refunded a game from Oculus store in early February, 2 times both using paypal but with different card, 1 is credit card and the other is debit card, i received and there is a history entry in paypal, but i didn't receive the fund to the bank account until now, what should i do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@arnaruna 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.
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