Refund issued to old card

Tuffy90
New Community Member
I recently received a refund for a concert I couldn’t get too but they refunded to a expired card that is no longer linked to PayPal. The refund said it has gone through however the money is nowhere to be seen, it’s not gone into my bank acc or PayPal. I have let my bank know but they said it’s 15 before a dispute can be placed. I was wondering what else I can do to get my money back? Thank you 😊
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Tuffy90 


If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.
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