Refund is pending

NEXGEN123
Contributor
Contributor
Hello, I have received a refund of 490 euros from a seller before 10 days but the money are not in my wallet yet. The money are in pending process. Could someone help me? I am afraid I will not take my money back. Thanks in advance
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@NEXGEN123 

 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/cshelp/article/where-is-my-refund-help130



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