Refund in pending

babakrashidian
New Community Member

I purchased an item using Pay in 4, but later canceled the order. The seller has processed the refund, but the status in my PayPal account shows as Pending even after 5 days. Could you let me know how long it will take for the refund to clear and be available in my account?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@babakrashidian 

 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/cshelp/article/where-is-my-refund-help130



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