Refund help

rue482
Contributor
Contributor

hello! i still havent received my refund from the two steam purchases that i made, they were supposed to get refunded at october 13th, and october 14th. But the havent came through to my bank yet? Is it because i removed the card from this paypal account before the payments went through? If anyone knows please let me know!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@rue482 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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