Refund fee

[BigMonk]

Signed up for an event and paid fee via PayPal.  Event is canceled and seller issued a refund.  PayPal charged me a fee for the refund.  How does that work?

[kernowlass · Accepted solution]

@BigMonk 

If you were charged a fee then the seller did not use the 'refund' option but the 'send money' option and so paypal saw you as a seller and charged you a fee.

[BigMonk]

Yes, exactly what happened.  Finally able to speak with a person in customer service and they were able to track down both that transaction and the original.  Lazy seller just sending the money versus refunding.  Thanks for confirming!