Recurring payment listed under 'inactive'

Nyx123
New Community Member

I'm looking at my account and it's listed one of my recurring payments as 'Inactive'. I have been paying a monthly recurring fee since April 23. How can I make it 'Active' again?

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @Nyx123,

Welcome to PayPal Community Forum and thank you for posting here!

I understand your concern about the inactive subscription and have been paying for it and I know this can be concerning. To re-activate the subscription and to know more why it is inactive, I would recommend you to contact the merchant directly, so that they can check it from their end help you accordingly.

 

Regards,
Ayesha


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