Receiving Money Issue

[BrianG123]

I was sent money, and recieved an email saying it was available.

, when I try to access it, it tells me something went wrong on the paypal end, try again in a couple minutes. But that doesn't help

[jstncrdbl]

I’m having the same issue here tonight

[Tarathager]

I’ve had the same issue today as well. I haven’t been able to accept any money received since before 3pm this afternoon. Hopefully it’s fixed soon because I’m nervous to ship my items until I know the money is safely in my account.

[PayPal_RebeccaN]

Hi @BrianG123, @jstncrdbl & @Tarathager, 

Thank you all for your post on the PayPal Community Forum! 

I understand you are all experiencing issues ting to access a payment on your account. If you receive an email to say you have received a payment, I would ask that you ensure the payment is listed on the Activity section of your PayPal account before you ship an item or provide a service, as highlighted by @Tarathager. 

If you are experiencing issues accessing the payment, please try and log in via the PayPal Website. It also helps to clear your cache/cookies and/or try an alternative browser. 

You can always contact our customer service team for clarification on this. To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 

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