Received a full refund but Paypal didn't refund everything?

[Verdell]

Hello,

I received a full refund from a merchant,  however according to Paypal I will still be charged about 27 €.

I don't understand why because both the merchant and the e-mail I received from Paypal confirmed that it was a full refund.  Yet when I check my open payment plan on Paypal,  it says the amount to pay was only decreased,  which makes no sense if it was a refund.  The merchant also confirmed it was a full refund from their end.

How can I get my money returned?  This never happened to me before and is genuinely weird and frustrating.

[kernowlass]

@Verdell 

Currency conversion changes on a day by day basis so could be that?

[Verdell]

I thought about that,  but the conversion rate between € and USD has been negligible for a few months now.
While I could understand it being a few euros,  27 € seems crazy high just from currency conversions.

Even right now,  334.92 € would convert to 335.39 USD,  and it's been in a similar range for a long time.

It just doesn't really explain it.

I'll definitely be calling Paypal customer support about this tomorrow.

[kernowlass]

@Verdell 

Let us know what they say?

[Greents]

 

 

I’ve been having the exact same issue since beginning of September 2023. Except that PayPal has kept over $613 dollars of my funds. I purchased from a European Platform that unfortunately contacted me the exact same day expressing that the item was not stated as listed. Not only was I charged over 8000 euro — which came out to over $12,425… Canadian.. but it took over 100 emails, phone calls, and chat with the PayPal to only get back 10,825 Canadian and change. I have put in complaints, I’ve asked for proof of conversion currency as I work in the financial field and the exact exchange on dates in question was less than $26 Canadian.. Pay Pal representatives also agreed with me via chats — which I’ve taken pictures of EVERYTHING and am told over an over I will get my money back and still NADA.. it’s going on 4 months now — and clearly PayPal has ZERO intention of giving me back what is mine — nothing was shipped to me and the vendor has said it’s out of their hands —-that PayPal has thieved my money. Sounds like a VERY easy way for PayPal to rack in on the CASH COW. I’m not holding my breath as I’ve dealt with nothing but a bunch of nimwids who clearly cannot read English and/or speak it. Very disappointed in what PayPal is supposed to stand for and honour. They’ve broke at least 6 separate policy agreements with my case so far. So buyers please beware as I would hate for someone else to have their hard earned dollars gone completely to waste, literally down the PayPal Toilet. And to top it off I probably spent over $150,000 Canadian in the last year via PayPal between my account, my husbands accounts and our business accounts. I guess PayPal is hard up for money these days and will do anything to make a dime, regardless if that means loosing out on thousands and thousands of profit dollars.