Hello @vancaneanete,
Welcome to PayPal Community Forum and thank you for posting!
I'm sorry to hear that you have experienced trouble with a recent transaction. If the transaction is held due to limitation on the account, please check the Resolution Center and complete the unresolved steps to sort the issue or contact customer support for further assistance. Please note that in some instances, it can take up some extra time because all the transactions are subjected to review for safety and security. If you do not receive the money, please reach out to our customer support team so that our advisors can trace the funds and help you accordingly.
Regards,
Ayesha
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