Problem with issuing a refund

[Brucewithahouse]

I have issued refunds before and this process seems simple.   Except when the link to issue refunds is no longer appearing.   Is the link changed from the transaction page?  How can I issue a refund without the link to do so?

[PayPal_Bindu]

Hello @Brucewithahouse 

Congratulations for your first post in the PayPal Help Community!

I am sorry to hear that you're not able to issue the refund as the link is not appearing in your account. You can issue a full or partial refund within 180 days from the payment date. I recommend you to try clearing cache, cookies from your browser or try using different browser or device to see if this works. If the issue persists after trying these, please reach out to PayPal team to check this further. 

Hope this works,

Bindu

[Brucewithahouse]

Thank you.  However after clearing cache and using a new browser.  There is no change