Pre authorized but unprocessed payment refund

saurabhftii
Contributor
Contributor

Hi, There is a Pre Authorized payment of Rs. 20,900/- in my paypal notifications for which the order was not completed at merchant's end and it does not show in the recent activity as well. When will i get my money back? Please help. Thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@saurabhftii 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.


Advice is voluntary.
Kudos / Solution appreciated.
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