Paypal charged wrong account

LMP1717
New Community Member
PayPal just sent a payment to someone from the account that IS NOT my preferred account and I can’t figure out why or how to correct it now? Is this fraudulent somehow? Is my bank account at risk?
Login to Me Too
7 REPLIES 7

kernowlass
Esteemed Advisor
Esteemed Advisor

@LMP1717 

 

 Every time a payment is processed through PayPal, it goes through a series of filter for the possibility of risk. If the system deems risk, it may temporarily block the payment or change the payment method. When this happens, it's not a reflection of you or your account activities, but rather the system have noticed a pattern associated with higher-than-normal risk.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

RuneSkye
New Community Member

If PayPal determines that the payment is a risk, why go through with the charge at all? That makes no sense whatsoever. I recently had the same thing happen. I have YouTube TV and they charge every month and have been for a couple of years now. This month, the payment was sent to my alternate account - which happens to be bank account instead of a credit card. I only have the bank account to transfer money, it should never be billed to or from. 

Login to Me Too

rightwinger4evr
Contributor
Contributor

I just had the same issue. After calling PP multiple times, I finally reached a human.  She said that I had no preferred account chosen and that the vendor agreement was at fault.  This makes no sense.  Now I'm being charged $27 for a $10 purchase.  PP is awful now. 

 

I think it's best not to use them at all.  

Login to Me Too

TrueDummy
New Community Member

My preferred payment method is to use my PayPal balance.

I need to know particularly when they decide to debit my checking account,

so that I don't get the checking account overdrawn paying other important bills.

 

Login to Me Too

rightwinger4evr
Contributor
Contributor

They should only debit other accounts if your paypal balance is too low.  My issue is, they randomly chose my non-preferred account and then lied about it.  

Login to Me Too

PayPal_Chinmaye
Moderator
Moderator

Hello @rightwinger4evr 


Thanks for visiting PayPal's Community Forum.
 

I do understand that your payments are being taken from the non-preferred payment method. Please read this article to setup your preferred payment method. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

Login to Me Too

rightwinger4evr
Contributor
Contributor
You don't understand. I already had a preferred account. Paypal ignored it. When I called, they told me that I have to arrange how to pay with the vendor, which is false. If I call the vendor that is charging PayPal and tell them to make sure it comes from my active checking account, they'll laugh. I set my preferred account years ago, but PayPal ignored it and cost me $30 in overdraft for a $10 charge. What's weird is, the other charges before and after all came from my preferred account. I have disconnected all of my bank accounts to avoid the bad service and costs in the future.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.