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Paypal cancelled payments, but order still received?

New Community Member
Posted on

Hello Paypal Community!

Hoping for some guidance as I have yet to find a clear answer to this.


Over the past month or so, I made several payments with my Paypal account to the online on-demand grocery retailer, Gorillas. These have been set up as e-cheque payments I believe (the payment is linked to my bank account, which means that when I make the payment, it takes 3-5 working days for the payment to be withdrawn from my account).


The issue I am now having is that I have received all my grocery orders, but I haven't actually paid for them. This is because I did not have sufficient funds in my bank account when Paypal attempted to withdraw the funds. Now, when this happened in the past, Paypal would put my account into negative balance, which I would clear. This hasn't happened with these orders, they have been cancelled and I called Paypal on Friday and they simply said my bank rejected the funds withdrawal, but that I don't owe them any money. Surely that can't be right; I fully intend to pay whoever I owe money to but I'm confused if this should be Paypal or the retailer directly. Does anyone have a similar experience to this?


Thank you!

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