Payments

Bradboy15
Contributor
Contributor
Hi , I sold a mobile phone through gumtree but the user used PayPal as a payment. The buyer sent the money the 10th of October. I posted mobile 11th of October. My funds were put on hold? The buyer is claiming they haven’t recieved the mobile phone. But I have twice posted tracking numbers am couriers details. They have then messaged me asking why I hadn’t sent the phone on gumtree. When they first asked to buy they wanted it posting to Dundee. But on the PayPal account they’ve asked for it to be shipped to Birmingham? I spoke to a agent yesterday who said I will receive my funds today but I still haven’t? It’s been nearly 3 weeks?
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4 REPLIES 4

PayPal_Olivia
Moderator
Moderator

Hi @Bradboy15,

 

I'm sorry to hear of the situation where funds are held for a payment received. If the item had been shipped to the address listed in the transaction, tracking showing delivery to that address would have allowed the payment to be released quickly after the delivery was made. If the item was shipped to a different address, the payment will not release until 21 days have elapsed. 

 

I hope this information helps!

 

Olivia

 

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Laura563
Contributor
Contributor

But why no email to tell me when it was arriving its a big bulky shed it could o ly go in my garden which has cctv I have looked at footage for that day and nothing.,the Chinese end cannot even say which British carrier was used?

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Laura563
Contributor
Contributor

I'm fed up of the whole thing 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Laura563 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
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