Payments on hold

[Deadlylord]

Hello my payments are being in-hold. I would like to submit you the necessary documents in order this on-hold to be lifted. I have requested increase to 5k, but I received email stating that I need to upload documents, however I am not able to find such place, where I can upload them.

[kernowlass]

@Deadlylord 

Normally you upload them in the resolution centre of your paypal account.

[Deadlylord]

I don't have button for uploading my documents. Can you send me screenshot of the exact location, where I can upload the documents?

[kernowlass]

@Deadlylord 

Nope, try contacting customer services if you can't see anything in the resolution centre.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[Deadlylord]

I am trying to use the message center, but it always says that there isn't employee available, how do i contact the PayPal staff without calling them on phone?

[kernowlass]

@Deadlylord 

Did you read option 4?