Payment to restore balance taken twice

[Lauren5071]

My PayPal account went £200 over its limit. My online banking app shows PayPal took the £200 to restore the balance twice. Once as a direct debit transaction, the other through my debit card. Any experience of this and how to get one of the payments back please?

[kernowlass]

@Lauren5071 

If you have failed bank transfer then Paypal automatically keep trying to access those funds to clear your negative balance.
They have already fronted the payment to the seller on your behalf and so want the money owed.

If you sent a bank transfer to your Paypal account and Paypal also automatically applied for the funds as well then you would have 2 payments processing to your paypal balance.
The first one to arrive will clear the negative balance and the second one will be credited as a + to your balance and you can withdraw it back to your balance once cleared.

[Lauren5071]

Thank you so much for your response. Do you know how long it will take for the £200 to be credited to my account? It has been 4 days. The payment has definitely come out twice.