Payment to incorrect person

JLHA19
Contributor
Contributor

I have recently made a transfer of money to an account that I thought was my friend’s. Turns out it was not when my friend told me they had not received the money. I transaction is showing as completed and I have messaged the recipient twice now. They have not responded and it is now showing a message of I am no longer able to message again. Is there anyway to escalate this with PayPal. I am fully aware that I selected the wrong person when making the payment. Any help is greatly appreciated. 

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@JLHA19 

 

Depends how you sent the payment ie friends/family or goods/services?


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JLHA19
Contributor
Contributor

It was sent friends and family as I thought it was my friend. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@JLHA19 

 

Then email the 'wrong' email address you sent it to and ask if they will refund the payment.

Unfortunately as it was a friends/family payment if they refuse then not a lot you can do about it.

Read the last sentence in this link.

 

https://www.paypal.com/uk/cshelp/article/what-can-i-do-if-i-sent-a-payment-to-the-wrong-person-HELP1...

 


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JLHA19
Contributor
Contributor

Thank you for your help. I have tried to message but have not received a response. I will try the email address. Appreciate your help. 

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