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Payment suspended on sellers side.

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Samridha
Contributor
Posted on

So I had paid a person 150$ through Paypal as an advance payment for books. I was charged the full amount but the payment was suspended on the seller's side. I am in constant contact with the seller and the payment is suspended for 3 days now.  How do I get that amount back to my account for the time being? Note:- I cannot cancel that payment from my side and nor from his side as there is no option for cancelling. Any help would be appreciated. I

1 REPLY 1

Payment suspended on sellers side.

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kernowlass
Esteemed Advisor

@Samridha 

 


If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they are still obliged to issue a refund if they lose a dispute. The hold is to protect Paypal from bad sellers that refuse, meaning Paypal may have to refund the buyer instead putting the sellers account into negative until they pay Paypal back.

If they refuse to send item/service then you could file a dispute for non receipt.
That may impact their paypal account in some way if they continue doing so.

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability


Advice is voluntary.
Kudos / Solution appreciated.

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