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I recently sent a payment of $10 AUD to a company. They declined my payment for unknown reasons and stated the money would be refunded, however the money has been pending for 10+ days in PayPal.
When will this be released and who do I need to contact to do so?
When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.
If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.
Sometimes the merchant can void the transaction on their side in which case you may get the funds released more quickly.
Advice is voluntary. Kudos / Solution appreciated.
